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Terms,Conditions & Privacy Policy


Your access to, and use of, the Mexican Specialities website and online ordering system is subject to the terms and conditions. By using the Mexican Specialities website and online ordering system you represent that you have read, understood and accepted these terms and conditions, and agree to be bound by them. Orders placed through the Mexican Specialities website and online ordering system constitute legal offers to purchase, and are capable of being accepted by Mexican Specialities without any further reference to the Customer.
Definitions
''Customer'' means you and all other persons who purchase the products under your log in, and, as the context requires, includes any person browsing the Mexican Specialities website, including the online ordering system, who is not registered or a recognized customer of Mexican Specialities.

''Delivery Point'' means an outside area of the Franchise Premises, such as the Customer's front door, or at particular outside area specified by the Customer on a particular Product order form.

"Delivery Fee" means the fee you as the customer must pay to have your order delivered to the customers address, or requested delivery point.

Wholesale means closed cartons. Wholesale items change price often and Do Not include GST and or Shipping.

"GST" means goods and services tax chargeable in accordance with the Goods and Services Tax Act 1985.

"Log in" means a Customer's personal email address and password used to access the Mexican Specialities website and online ordering system under that Customer's registration.

"Premises" means the premises at the address specified by the Customer on their registration application, as amended from time to time.

"Products" means the products for sale in the Mexican Specialities website and online ordering system.
The Use of the Mexican Specialities website and online ordering system subject to terms and conditions  

Suspension or termination: Mexican Specialities may, at its absolute discretion, suspend or terminate the ability of any Customer to purchase Products through the Mexican Speciailties website and online ordering system for any reason whatsoever.Mexican Specialities has the absolute discretion to refuse the registration application of a potential Customer for any reason whatsoever.

Customers are liable for every order. Customers are liable for every order made under their Log in.
Security
Security is one of our highest priorities. Real- time automatic credit card transaction processing by our website is achieved through a "Payment Gateway", to provide secure processing for all credit card transactions. Mexican Specialities uses Direct Payment Solutions or (DPS). Credit card details are sent securely by the website directly to the "Payment Gateway"(DPS). The credit card details are then verified by the "Payment Gateway" (DPS) through a direct connection with the card holders bank to validate and check for available funds. Once these details have been checked and verified the transaction is processed and completed and the funds are automatically transferred to the merchants account.By using a payment gateway,all your credit card information goes straight to our bank, (Bank of New Zealand or BNZ).This means we will never see your credit card details. Mexican Specialities website uses Secure Sockets Layers (SSL), encryption on all web pages where sales related personal information  is required. Keeping your information secure and private.

Direct Payment Solutions (DPS), are the only certified gateway to have seamless connectivity for settlement into every New Zealand bank, most major banks in Australia and selected banks in the USA and UK.

Privacy Policy
Protecting your privacy is important to Mexican Specialities. We strive to keep your personal information strictly confidential, the information is only  for the purpose of processing your order.Your order is protected at all steps by using our secure server.We do NOT store credit card details.We do NOT share,sell or trade your personal information..


Your Information Collection and Storage
When you "The Customer", orders from Mexican Specialities, we need information, such as who is the order for;  "name", to which "address", shall we send the goods to, your contact "phone numbers", in case we need to make contact with you regarding your order, and your credit card details to enable us to charge you for the goods you have purchased. All this information is needed in order to provide you with convenient access to our products and services. We may use (with your authorization only), your personal information to keep you up to date with any sale, promotion, new product arrival , or any news that we may think may be important to you "The Customer'.If you wish not to receive news or participate, let us know and we will ensure of that.
 
Access to your personal Information
"The Customer", always have access to the information we hold about you. If you wish to change, alter or delete  any of your details you can do so by entering your personal password and customer number to access the secure area., or contact us. Keep your password secure at all times an do not share it with any one.

Collecting other personal information
Mexican Specialities collects information on the usage of the website, such as which pages were visited or which pages are most popular,and how long they were visited for,this information enables us to provide "The Customer", with a better site. We are not able to identify who you are when you browse Mexican Specialities website, you are able to do it anonymously. Your browser, however,does automatically tell us the type of computer and operating system you are using.  Mexican Specialities website contains links to other sites. Mexican Specialities does not share, sell or trade your information with those websites and is not responsible for their privacy practices. We encourage you to learn about the privacy policies of those companies.

Prices
The prices of all  of our Products are displayed in New Zealand dollars, (NZD).
The prices of the Products include GST of  (15 %) and any other sales tax.
 
Adjustments to the Price
All prices are correct at time of publication, however Mexican Specialities reserves the right to adjust, alter or amend the price of any product at any given time with out prior notice. If a Customer purchase transaction has occur and the Customer has paid for product, Mexican Specialities at its sole discretion may cancel order, and if so will refund the total amount paid by Customer.

Product avaliability
Every effort will be made to fulfill orders placed with the Mexican Specialties website Mexican Specialities may delay dispatch or cancel any order that exceeds reasonable household quantities due to stock availability.

All of our hand made Mexican crafts range are subject to stock availability, we stock only one item of each, you need to contact us for a personalized service.

Damage Goods Policy
If the Product was delivered to a Customer in a damaged or spoiled condition, or the box seems damage in any shape or form do not sign the courier.                                                                                                                                    Mexican Specialties will, at the request of "The Customer", replace, repair, refund or credit your account for the purchased value of the Product to "The Customer", (as at the date on which the Product was originally ordered). Mexican Specialities must be notified no later than 48 hours of any damage goods received. We request that the items (whole or part) must be returned in the original, unused condition and in their original packaging, including delivery slip or invoice name, customer number, contact details, and a brief explanation of the reasons for return. Any replacements are subject to stock availability. Check for any damage goods before you sign the courier and contact us. Note: No refunds on freight charges.

Refund Policy
In the case that your order is not to your satisfaction, please contact Mexican Specialities, without delay within 72 Hours. Mexican Specialities will replace, repair, refund or credit your account if you return the order (whole or part). We request that the items (whole or part) must be returned in the original unused condition and in their original packaging. Include delivery slip or invoice, name or customer number, contact details and a brief explanation in writing of the reasons for return. No refunds on freight charges. Any replacements are subject to stock availability.

Change to Payment Policy
Mexican Specialties may change at any time the way in which a Customer pays for Products, and any change will be notified to the Customer prior to the change coming into effect.

Payment by Cheque
We have endeavoured to make our online ordering as safe & secure as possible, but if you are still reluctant to use a credit card online then you can pay your order by cheque. Simply print your order, together with the delivery address, name and contact phone number and mail it to us, and attach cheque including freight charges and send it to: Chonticha Ltd, 5/92 Marua Road, Ellerslie, Auckland 1051
 
Payment by Depositing into our account
Simply e-mail us your order, together with the delivery address, name, and contact phone number, and don't forget to include any freight charges. Email us at  sales@mexicanspecialities.co.nz

Deposit at Bank of New Zealand. Chonticha Ltd t/a Mexican Specialities
account:   02 0214  0183711 000
 
Change of address
The Customer shall notify Mexican Specialties, immediately of a change to its delivery address.It is the Customer's responsibility to up-date their delivery address.

Login
The Customer shall keep their Log in details safe and confidential at all times.

Quality & Control Policy
Quality for Mexican Specialities is a priority, that why we only buy from the very best suppliers, manufactures that process and pack according to the highest worldwide quality and hygienic standards, companies that implement technology and quality systems continuously as well as certified with international quality norms such as: ISO9OO1:2OOO, NOM120SSA, HACCP, without compromising traditional methods and  most important of all  "The Mexican flavor".
Mexican Specialities has been awarded an "A" grade for its High Standard of Food Safety Practices, Cleanliness and Conduct by Auckland City Council.

Locations
Online sales are only available to customers based in, and locations within, New Zealand.

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